Frequently Asked Questions

Yes. Checkout asks for your name, telephone number and address anyway, and an account is what lets you track the order afterwards, download the invoice and ask for a return. It takes a moment to create.

Yes. Call us during business hours and we will take the order and set up your account so you can still track it online.

Yes, for institutions and businesses. Telephone or email us with what you need and we will send a proforma invoice to raise the PO against.

That item is priced on request, usually because it is made to order or the price moves with the specification. Call or email and we will quote it.

Online payment — card, UPI and net banking — and cash on delivery.

Yes. Every price shown includes GST, and the tax is itemised separately on your invoice.

Yes. Enter your GSTIN at checkout and it is printed on the invoice so you can claim input credit. It cannot be added after the invoice is issued, so please enter it before paying.

On the order, in My Account. Open it and use your browser’s Print → Save as PDF to keep a copy.

Delivery is free on prepaid orders over ₹5,000. Below that a flat charge of ₹100 applies. The exact figure is always shown at checkout before you pay.

Orders confirmed on a working day are usually dispatched within one to two working days, and delivery takes a further two to seven depending on where you are. Made-to-order items take longer and we will tell you how long when you order.

You are emailed the courier and tracking number as soon as it is dispatched, and both are on the order in My Account.

Not at present.

Yes, from your account at any time before it is packed. If you have already paid, you are refunded in full. Once it is with the courier it has to be sent back instead.

7 days from delivery. Raise the request from the order in My Account.

We do, if the fault is ours — the wrong item, damaged in transit, faulty on arrival, or not as described. You do if you have simply changed your mind.

Once the item is back with us and has been inspected. Nothing is refunded on the strength of a request alone, because the condition it comes back in decides what is owed.

Tell us within 48 hours and send a photograph of the item and its packaging. That is what makes the courier claim possible and gets it replaced fastest.

Yes. We buy from the manufacturers and their authorised distributors, and every order comes with a GST invoice.

The manufacturer’s warranty, and its length is stated on each product page. It covers manufacturing defects, not consumables, physical damage, misuse or unauthorised repair.

Yes — that is part of why we stock the ranges we do. Search for the model number, or call us with it.

It depends on what you are working on: board size, lead-free or leaded, and how many hours a day. Telephone us and describe the work. We would rather spend ten minutes on it than have a tool sent back.