Cancelling an order
- You can cancel from your account at any time before the order is packed. If you have already paid, the full amount is refunded.
- Once an order has been handed to the courier it can no longer be cancelled. Send it back instead, using the process below.
- An unpaid order is cancelled automatically if payment is not completed, and the stock is released.
Returns and replacements
You have 7 days from delivery to ask for a return or a replacement. Request it from the order in your account, choose the items and tell us why.
What can be sent back
- The item must be complete, with its accessories, manuals and packaging.
- Consumables that have been opened or used — solder, tips, nozzles, chemicals — cannot be returned unless they were faulty on arrival.
- An item damaged after delivery through misuse or an incorrect supply voltage cannot be returned.
Who pays the return postage
- We do, if the fault is ours — the wrong item was sent, it arrived damaged, it was faulty on arrival, or it was not as described.
- You do, if you have simply changed your mind or no longer need it.
How it works
- You raise the request from your account.
- We approve it, arrange a collection, and send you the tracking number.
- The item comes back to us and is inspected.
- Only then is a replacement despatched, or a refund approved.
Nothing is refunded on the strength of a request alone. The goods have to come back and be looked at first.
Refunds
- A refund covers what you paid for the goods. The original delivery charge is refunded as well when the fault was ours and the whole order is coming back.
- Prepaid orders are refunded to the account you paid from.
- Cash-on-delivery orders are refunded by bank transfer, so we will ask you for account details.
- Refunds are approved once the returned goods have been inspected. Please allow a few working days after that for the money to reach you.
Damaged or wrong on arrival
Tell us within 48 hours and send a photograph of the item and its packaging. It makes the courier claim possible and gets it put right faster.