This policy explains what we collect, why, who else sees it, how long we hold it, and what you can do about it. It applies to this website and to orders placed through it, by telephone or by email.
The short version
- We never see or store your card, UPI or bank details. The payment provider handles them.
- We do not sell your information, and we do not pass it to anybody for marketing.
- Your details are yours to see, correct or have removed — from My Account, or by asking us.
- A named Grievance Officer answers privacy complaints within 15 days.
What we collect
- When you create an account: your name, email address and telephone number.
- When you place an order: your delivery and billing addresses, and your GSTIN and company name if you supply them.
- When you pay: nothing. Payments are handled by our payment provider and we never see or store your card, UPI or bank details. We are told only whether the payment succeeded, and a reference for it.
- When you contact us: what you write, and the address or number you write from, so that we can answer and so there is a record of what was agreed.
- When you write a review: the name you post under and the text of the review, which is public once approved.
- When you browse: ordinary web server records — the pages requested, the time, the browser and the IP address — and a cookie that remembers your basket.
Cookies and similar technologies
A cookie is a small file the site asks your browser to keep. We use as few as the shop can work with:
- Strictly necessary — the session cookie that keeps you signed in, the basket, and the security token that stops a form being submitted from somewhere else. The shop cannot function without these.
- Preference — small things the browser remembers for you, such as your recently viewed items and your comparison list. These are kept in your own browser’s storage and are never sent to us.
- Analytics — where enabled, Google Analytics tells us which pages are read and which are not. It is configured to report on visits, not on identifiable people, and we do not combine it with your account.
You can block or delete cookies in your browser settings. Blocking the strictly necessary ones will stop the basket and sign-in from working. We do not use advertising or cross-site tracking cookies.
Why we hold it
- To take and deliver your order, and to tell you where it has got to.
- To issue a tax invoice, which the law requires us to do and to keep.
- To answer you when you contact us, and to handle a return, a warranty claim or a complaint.
- To keep the shop working and secure — detecting fraudulent orders and abuse.
- Because we are required to, under tax, accounting and consumer law.
We do not use it for anything else. We do not profile you, and we do not make automated decisions about you.
Who we share it with
- The courier delivering your order — your name, address and telephone number, because a parcel cannot be delivered without them.
- Our payment provider, to take the payment and to process a refund back to the same account.
- Service providers who work for us — hosting, email delivery, accounting — who may only use it to do that work, and only on our instructions.
- Government authorities, where the law requires it, or where it is needed to establish or defend a legal claim.
We do not sell your information, and we do not pass it to anyone for marketing.
Where it is kept
Your information is stored on servers located in India. Where a service provider we use processes it outside India, we require the same standard of protection by contract.
How long we keep it
- Orders and invoices — for at least eight years, which is what Indian tax and company law requires. These cannot be deleted on request while that period runs.
- Your account — until you ask us to close it.
- Messages you send us — for up to three years, so that a question about an old order can still be answered.
- Web server records — for up to twelve months.
Your choices and your rights
- See and correct your details from My Account at any time.
- Ask for a copy of what we hold about you.
- Have your account closed. Records we are legally required to retain are kept even after an account is closed, but they are then used for nothing but that legal purpose.
- Withdraw consent for anything we do on the basis of it, and unsubscribe from any non-essential email using the link in it. Messages about an order you have placed are not marketing and cannot be unsubscribed from.
To exercise any of these, use the details at the foot of this page. We may ask you to confirm who you are before we act, which protects you rather than us.
Children
This shop sells equipment to businesses and adults. It is not directed at children, and we do not knowingly collect information from anybody under 18. If you believe a child has given us their details, tell us and we will remove them.
Security
The site is served over an encrypted connection and passwords are stored hashed, never in a form anybody can read. Access to order data is restricted to the people who need it to run the shop, and every administrative action is logged. No system is perfectly secure, but we do not hold payment details, which is the information most worth stealing. If a breach occurs that affects you, we will tell you and the relevant authority.
Other sites
This site links to manufacturers’ datasheets and to courier tracking pages. Those sites have their own privacy policies and we are not responsible for them.
Changes to this policy
We may update this policy. The date it was last changed is shown at the top of the page. Where a change materially affects how we use information you have already given us, we will tell you.
Grievance Officer
In line with the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, Topkko Tools has appointed a Grievance Officer to deal with complaints about this website, an order placed on it, or the handling of your personal information.
- Write to the Grievance Officer at topkkosales@gmail.com, with “Grievance” in the subject line.
- Include your order number, what happened, and what you would like done about it.
- We acknowledge every grievance within 48 hours and resolve it within 15 days of receiving it, which is the period the rules allow.
Postal address: Chennai, Tamil Nadu
India
How to reach us
Telephone +91 76959 38051, Mon – Sat, 9:00 am – 7:00 pm IST. Email topkkosales@gmail.com. Or use the form on the Contact Us page.