How and when your order gets to you, what it costs, and what happens when it does not go to plan.
The short version
- Delivery is charged on every order, at the courier’s own rate for the size and weight of your parcel and how far it travels.
- Dispatched in 1–2 working days, delivered in a further 3–7.
- Tracking is emailed the moment it leaves, and is on the order in your account.
- The delivery charge is always shown at checkout. Nothing is added afterwards.
Where we deliver
We deliver across India, to any address a national courier will serve. We do not ship internationally at present. A small number of PIN codes are not served by any courier we use, or are restricted for goods containing chemicals or lithium cells; if yours is one of them, we will tell you before taking payment and refund in full if it cannot be sent.
What delivery costs
- Delivery is charged on every order. There is no order value above which it becomes free.
- The charge is the courier’s own rate for your parcel and your address, so a small hand tool to a nearby city costs less than a bench instrument sent across the country.
- Couriers charge for the space a parcel occupies as well as for its weight. A large light box can cost more to send than a small heavy one, which is why the figure follows the item rather than the order total.
- Heavy or oversized equipment — soldering robots, large rework systems, bench supplies above a certain weight — may carry a freight charge quoted separately. It is always agreed with you before the order is confirmed, never added afterwards.
- The delivery charge is always shown at checkout before you pay. Nothing is added afterwards.
Dispatch
- Orders confirmed on a working day before 2:00 pm are usually picked the same day and dispatched within one to two working days.
- Orders confirmed on a Sunday or a public holiday are processed on the next working day.
- Every unit is powered up and bench checked before it is packed. That is occasionally the reason an order leaves a day later than it might have.
- Items marked made to order are brought in for you and take longer. We tell you the lead time before you commit.
How long delivery takes
3 to 7 working days, anywhere in India.
That is counted from dispatch rather than from the moment you order, so add the one to two working days above to see the whole journey. Remote PIN codes and the hill states can take longer than the upper figure — if yours is one of them we will tell you when you order rather than leave you waiting.
These are estimates, not guarantees. Once a parcel is with the courier its progress is out of our hands. Festivals, weather, strikes and local restrictions all add time, and none of them is a reason we can refuse to help — tell us and we will chase it.
Tracking
You are emailed the courier name and tracking number as soon as your order is dispatched, and both are on the order in your account at any time. A tracking number can take a few hours to become live on the courier’s own site after we issue it.
When it arrives
- Check the parcel before accepting it. If the outer packaging is visibly damaged, either refuse it or have the delivery agent record the damage before you sign.
- Open it the same day where you can. Damage reported within 48 hours, with photographs of the item, the packaging and the label, can be claimed against the courier; after that it usually cannot.
- If nobody is available, the courier will normally try again, typically up to three times. After repeated failed attempts the parcel is returned to us and we will contact you.
- An incorrect or incomplete address is the most common cause of a failed delivery. Please check yours before ordering — including the PIN code and a telephone number the courier can actually reach.
Changing the address after ordering
Tell us as soon as you can. Before the order is packed we can usually change it. Once it is with the courier we cannot, and the parcel will have to complete its journey and be returned before it can be sent again — at which point a second delivery charge applies.
Failed delivery and parcels returned to us
Where a parcel comes back to us because the address was wrong, nobody was available across repeated attempts, or delivery was refused without a reason, we will contact you to arrange re-despatch. The outward and return courier charges are payable, or are deducted from a refund. See the Return, Refund and Cancellation Policy.
Paying for your order
Orders are paid for online, by UPI, card, net banking or wallet. We do not offer cash on delivery. Your order is confirmed once payment reaches us, and nothing is dispatched before then.
Partial dispatch
Where one item on an order is delayed, we will usually ask whether you would rather have the rest now or wait and have it all together. We do not split an order without telling you, and splitting it never costs you a second delivery charge.
Packaging
Instruments are packed in their manufacturer’s carton inside an outer box. Where an item is sensitive to static it is bagged accordingly. We reuse sound outer cartons where they are clean and strong — it is better for the parcel and better than the alternative.
How to reach us
Telephone +91 76959 38051, Mon – Sat, 9:00 am – 7:00 pm IST. Email topkkosales@gmail.com. Or use the form on the Contact Us page.